tag:thepaulclayton.blog.co.uk,2009-11-09:/MokoFeed2009-11-09T17:42:27+01:00tag:thepaulclayton.blog.co.uk,2008-03-23:/2008/03/23/back-again-3924581/thepaulclayton2008-03-23T11:06:00+01:002008-03-23T11:06:00+01:00 <p>Well after a few months back in the UK I am back to look for employment. Hopefully I will find pernament employment so that I can stay allyer round in Palma. Getting a bit fed up of packing and unpacking! </p> <p> <small> <a href="http://thepaulclayton.blog.co.uk/2008/03/23/back-again-3924581/#comments">Comments</a> </small> </p>tag:thepaulclayton.blog.co.uk,2007-11-20:/2007/11/20/inecesito_el_trabajo~3326249/thepaulclayton2007-11-20T18:12:05+01:002008-03-23T10:55:24+01:00<p> <small> <a href="http://thepaulclayton.blog.co.uk/2007/11/20/inecesito_el_trabajo~3326249/#comments">Comments</a> </small> </p>tag:thepaulclayton.blog.co.uk,2007-11-15:/2007/11/15/paul_s_cv~3300574/thepaulclayton2007-11-15T14:28:55+01:002007-11-15T14:28:55+01:00 <p>Paul Clayton<br> Bisbe Berenguer De Palou No 9 Piso 3<br> Palma<br> 07003</p> <p>Tel: 648762269<br> Email: <a href="mailto:thepaulclayton@hotmail.com">thepaulclayton@hotmail.com</a></p> <p><strong>PROFILE</strong></p> <p>An experienced and conscientious customer Service Advisor with excellent interpersonal skills, a consistently positive and professional approach and a good sense of humour. Flexible, well organised effective under pressure and able to maintain high customer service standards. Receptive to new ideas and always keen to learn new skills.</p> <p><strong>CAREER REVIEW</strong></p> <p>Customer Operations (over seas)<br> Tui Thomson Holiday Line<br> Palma Customer Service Advisor<br> Mallorca April 2007</p> <p>Responsibilities</p> <p>Identify customer needs re: revenue opportunities and pro-actively promote the sale of excursions, late check outs and other in resort extra facilities</p> <p>Complete all administration tasks e.g. faxing reps, completing end of shift reports, death in resorts forms, incident report to required standards and within required deadlines/timescales.</p> <p>Manage difficult/conflict situations in a confident and professional manner and resolve to satisfy all parties.</p> <p>Respond to calls to the Holidayline within required call handling and quality standards. Establishing needs and actions to ensure the provision of a quality service at all times. Adhere to Holiday Line /local/company policies and procedures at all times.</p> <p>Standard Life Health Care<br> Bournemouth Customer Service Advisor<br> Customer Service Advisor May 2001 - March 2007</p> <p>Responsibilities</p> <p>Respond to customer needs effectively and efficiently by maximising use of the telephone to resolve enquiries, queries and requests on a range of products and customer concerns, to prevent escalation and to ensure customer retention.</p> <p>Assess assigned cases obtaining and analysing relevant information in order to make the appropriate technical decision within authority and process accordingly.</p> <p>Support colleagues by sharing issues, knowledge and expertise ensuring they receive the information needed to achieve their objections and solve problems.</p> <p>Good use of office technology including windows, excel and PowerPoint.</p> <p>BUPA Dental Cover<br> Bournemouth Customer Service Advisor<br> Customer Service Advisor September 2000 – February 2001</p> <p>Responsibilities</p> <p>Dealing with telephone and written enquiries from BUPA Dental Cover members and BUPA Dentists.</p> <p>Coordinating communication between members and dentists to ensure appropriate service provision.</p> <p>Accurately imputing updated member information.</p> <p>Compiling customer service records to maintain consistent ongoing service standards.</p> <p>Simultaneously managing a range of PC applications including BUPA system, Excel and Word.</p> <p>RELEVANT TRAINING</p> <p>Microsoft Word<br> Microsoft Excel<br> PowerPoint<br> Outlook & Internet<br> First Aid at work<br> Telephone Techniques<br> Basic Accounts<br> Typist 45wpm<br> RSA I.T. Certificate</p> <p>EDUCATION</p> <p>Six O Levels – Including English Language<br> 2 A Levels - History & English Literature</p> <p> <small> <a href="http://thepaulclayton.blog.co.uk/2007/11/15/paul_s_cv~3300574/#comments">Comments</a> </small> </p>